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Quality Assurance Coordinator
:Overview
The coordinator acts as liaison with quality assurance department to monitor and improve quality
processes/workflow and efficient management of the technical procedures including patient test
.management and analytical testing in the lab environment
Responsible for monitoring quality of operation, quality of pre-analytical-post analytical phases
including: Reagent quality, methods performance, quality control values to ensure quality of test
results and correctness of reporting timely sample processing/testing/reporting of results, turn-around-time
monitoring, client satisfaction related to testing results, attending to client’s concerns and employee’s concerns
.and questions related to test results
:Essential Job Functions
Works as liaison among all departments and team members ·
Manages Quality Management System (QMS) which includes quality audits, quality metrics and monitoring ·
of incident reports corrective action
Reports to executive team the levels of quality achieved and identify those areas requiring improvement ·
Confirms the lab staff is correctly reporting the quality control for all laboratory instrumentation and for ·
manual tests
Verifies that the Daily, weekly, monthly and as needed Maintenance procedures are performed and logged ·
Confirms the temperature and centrifuge logs are current and accurate ·
Confirms the Instrument calibration is being performed when required ·
Confirms the staff is current with new QC or reagent lot installation ·
Trains and verifies the laboratory staff are compliant in all aspects of laboratory Quality Control and ·
Quality Management
Ensures continuous improvement of quality and processes ·
Monitors or audits Customer Complaints ·
Be readily available for Mock inspections ·
Organizes training when deemed necessary ·
Organizes QA/QC Meetings ·
Reviews and assesses laboratory activities; reports any procedural or practice non-compliances to the ·
laboratory supervisor, or Laboratory Director
Develops and deliver training programs that teach the appropriate use of quality tools at work ·
Manages proficiency testing program ·
Ensures that all testing on all shifts is completed and ensures that acceptable levels of analytic ·
performance is maintained
Ensures that all remedial actions are taken whenever test systems deviate from the laboratory’s established ·
performance specifications
Ensures that patient test results are not reported until all corrective actions have been taken and the test ·
system is functioning properly
Ensures that policies and procedures are established, reviewed and signed off by the lab director, and all ·
lab personnel have read and understood the content if applicable
Plans, coordinates and conducts audits in the areas assigned, analyzes collected data, reports trends and ·
outcomes and proposes solutions from audit findings. Provides input to identify quality and process
improvement opportunities
Oversees quality of inventory ·
Ensures that the records are organized, neat and readily retrievable ·
Ensures that all specimens are organized and readily retrievable ·
Ensures that the lab is organized, neat and clean ·
Provides back up to any technical position as needed ·
Troubleshoots problems (client, instrument, computer) as needed ·
Ensures compliance with ISO 15189, CAP, and JCI regulations ·
Performs other duties as may be required/assigned ·
:Minimum Required Education, Experience & Skills
Bachelor's Degree in Clinical Laboratory Sciences (preferred master degree) ·
Registration with Palestine Medical Technology Association ·
Authorization of practice from the Palestine Ministry of Health ·
At least two years of lab quality management ·
Practical knowledge of laboratory instruments and techniques ·
:Desired Competencies
Strong verbal and written communication skills ·
Demonstrates critical analysis and complex problem-solving skills ·
Demonstrates ability to manage quality and processes highly confidential and proprietary information ·
Proficient in computer skills that include spreadsheets and word processing software, and Microsoft Office ·
required
Knowledge of accreditation regulations ·
Knowledge of CLIA and local laws regarding laboratory operations ·
Knowledge of OSHA laws and regulations ·
Detail orientated – quality and precision focused ·
Ability to define problems, collect data, establish facts, and draw valid conclusions and solve assays or ·
environmental problems
Interested and Qualified candidates are kindly requested to fill the application No later than 04 August, 2021
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