Quality Assurance Coordinator

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Quality Assurance Coordinator




The coordinator acts as liaison with quality assurance department to monitor and improve quality

processes/workflow and efficient management of the technical procedures including patient test

.management and analytical testing in the lab environment

Responsible for monitoring quality of operation, quality of pre-analytical-post analytical phases

including: Reagent quality, methods performance, quality control values to ensure quality of test

results and correctness of reporting timely sample processing/testing/reporting of results, turn-around-time

monitoring, client satisfaction related to testing results, attending to client’s concerns and employee’s concerns

.and questions related to test results


:Essential Job Functions


Works as liaison among all departments and team members  ·

Manages Quality Management System (QMS) which includes quality audits, quality metrics and monitoring  ·

of incident reports corrective action

Reports to executive team the levels of quality achieved and identify those areas requiring improvement  ·

Confirms the lab staff is correctly reporting the quality control for all laboratory instrumentation and for  ·

manual tests

Verifies that the Daily, weekly, monthly and as needed Maintenance procedures are performed and logged  ·

Confirms the temperature and centrifuge logs are current and accurate  ·

Confirms the Instrument calibration is being performed when required  ·

Confirms the staff is current with new QC or reagent lot installation  ·

Trains and verifies the laboratory staff are compliant in all aspects of laboratory Quality Control and  ·

Quality Management

Ensures continuous improvement of quality and processes  ·

Monitors or audits Customer Complaints  ·

Be readily available for Mock inspections  ·

Organizes training when deemed necessary  ·

Organizes QA/QC Meetings  ·

Reviews and assesses laboratory activities; reports any procedural or practice non-compliances to the  ·

laboratory supervisor, or Laboratory Director

Develops and deliver training programs that teach the appropriate use of quality tools at work  ·

Manages proficiency testing program  ·

Ensures that all testing on all shifts is completed and ensures that acceptable levels of analytic  ·

performance is maintained

Ensures that all remedial actions are taken whenever test systems deviate from the laboratory’s established  ·

performance specifications

Ensures that patient test results are not reported until all corrective actions have been taken and the test  ·

system is functioning properly

Ensures that policies and procedures are established, reviewed and signed off by the lab director, and all  ·

lab personnel have read and understood the content if applicable

Plans, coordinates and conducts audits in the areas assigned, analyzes collected data, reports trends and  ·

outcomes and proposes solutions from audit findings. Provides input to identify quality and process

improvement opportunities

Oversees quality of inventory  ·

Ensures that the records are organized, neat and readily retrievable  ·

Ensures that all specimens are organized and readily retrievable  ·

Ensures that the lab is organized, neat and clean  ·

Provides back up to any technical position as needed  ·

Troubleshoots problems (client, instrument, computer) as needed  ·

Ensures compliance with ISO 15189, CAP, and JCI regulations  ·

Performs other duties as may be required/assigned  ·


:Minimum Required Education, Experience & Skills


Bachelor's Degree in Clinical Laboratory Sciences  (preferred master degree)  ·

Registration with Palestine Medical Technology Association  ·

Authorization of practice from the Palestine Ministry of Health  ·

At least two years of lab quality management  ·

Practical knowledge of laboratory instruments and techniques  ·


:Desired Competencies


Strong verbal and written communication skills  ·

Demonstrates critical analysis and complex problem-solving skills  ·

Demonstrates ability to manage quality and processes highly confidential and proprietary information  ·

Proficient in computer skills that include spreadsheets and word processing software, and Microsoft Office  ·


Knowledge of accreditation regulations  ·

Knowledge of CLIA and local laws regarding laboratory operations  ·

Knowledge of OSHA laws and regulations  ·

Detail orientated – quality and precision focused  ·

Ability to define problems, collect data, establish facts, and draw valid conclusions and solve assays or  ·

environmental problems


Interested and Qualified candidates are kindly requested to fill the application No later than 04 August, 2021


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